From system selection to commissioning, from troubleshooting to spare parts supply, we provide technical support throughout the entire service life of your hot runner system. Field service across Türkiye, with a technical team reachable 24/7.
We determine the combination of nozzle, manifold and temperature controller together with you, based on part geometry, material and cavity layout. The cost of a wrong choice is paid after production starts.
After the system is mounted in the mold, we support you through the first heat-up, zone settings and initial start-up.
For problems that arise during production, we are there with troubleshooting, field service and spare parts supply.
This list is not a repair manual; it is a starting point that shows where to look first.
| Symptom | Possible cause | First check |
|---|---|---|
| Drooling or stringing at the nozzle tip | Possible causeTip zone temperature too high, insufficient decompression | First checkReview the tip zone temperature and the decompression setting |
| Gate mark, flash or cold weld line at the gate | Possible causeGate zone temperature too low, or tip type not suited to the material | First checkCheck the gate temperature and the tip type–material match |
| Unbalanced filling between cavities | Possible causeManifold balancing issue or temperature differences between zones | First checkCompare zone temperatures and review the balancing |
| Residue during colour or material changes | Possible causeDead spots in the flow channel or insufficient purging | First checkReview the changeover procedure and flow channel cleanliness |
| A zone does not heat up or the temperature drifts | Possible causeFaulty heater or thermocouple, poor cable/connector contact | First checkMeasure the heater resistance and check the thermocouple connection |
| The controller raises a zone alarm | Possible causeReversed thermocouple polarity or incorrect zone assignment | First checkVerify thermocouple polarity and the zone-to-nozzle assignment |
| Plastic leakage in the system | Possible causeAssembly temperature / thermal expansion balance, tightening values | First checkReview the heat-up procedure and the assembly tightening values |
If you have identified the symptom, get in touch — let's assess the system and the controller together.
Hot runner system details — type, number of nozzles, system number if available
Temperature controller — model and number of zones
Material — type and filler content
Part details — weight and cavity count
Symptom — when it started, which zone, any alarm or error code
Visuals — a photo or short video showing the problem
When this information reaches us at first contact, we can assess most situations remotely, without a site visit.
We supply the parts needed throughout the service life of the system:
We offer fast supply for standard parts and project-based solutions for customized systems. Please contact us regarding warranty coverage and service conditions.
Get in touch with your system and controller details, and our engineering team will assess the situation and guide you.
